Manager Management

Introduction

1. Course Objectives

Module 1

1. Grooming a New Manager
2. Set Specific Goals
3. Authority (What They Can and Can’t Do)
4. Create a Shared Vision
5. The More They Learn, the More Responsibility They Get
6. Knowledge Check

Module 2

1. Coaching and Mentoring (I)
2. Writing Performance Reviews
3. Provide Clear and Timely Feedback
4. Praise in Public, Criticize in Private
5. Make Sure Your Door is Always Open
6. Knowledge Check

Module 3

1. Coaching and Mentoring (II)
2. Offer Advice, Not the Solution
3. Create a Supportive Environment
4. Build Ownership
5. 360 Degree Feedback
6. Knowledge Check

Module 4

1. Measuring Performance
2. Staying Within Their Budget
3. Setting Measurable Objectives
4. Skip Level Feedback
5. Collaborate on Criteria to be Evaluated
6. Knowledge Check

Module 5

1. Motivating Managers
2. Provide the Needed Resources
3. Bonuses and Incentives
4. Give Credit for Good Work
5. Keep Them Challenged
6. Knowledge Check

Module 6

1. Signs of Poor Management
2. Missed Deadlines
3. Team Turnover
4. Losing Customers
5. Little or No Growth
6. Knowledge Check

Module 7

1. Trust Your Team of Managers
2. Do Not Micromanage
3. Promote Open and Honest Communication
4. Reward Initiative
5. Trust, But Verify
6. Knowledge Check

Module 8

1. When an Employee Complains About Their Manager
2. Keep the Information Confidential
3. Gather Information from Both Sides
4. Coach or Delegate the Solution
5. Follow-up with the Manager or Employee
6. Knowledge Check

Module 9

1. When Do You Step In?
2. Unsafe or Dangerous Events
3. Legal Ramifications
4. Severe Financial Costs
5. Repeated Failures after Coaching Has Occurred
6. Knowledge Check

Module 10

1. Remember These Basic Qualities
2. Express Confidence in Their Abilities
3. Practice What You Preach
4. Have an Open Door
5. Their Success is Your Success
6. Knowledge Check

Assessment

1. Post-Test